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(413) 331-5100

Better Property Management

Property Management – Rent Collection, Distribution and Tenant Relations

With a growing team of experts, we have the expertise necessary to protect and maintain your single-family, multi-family or commercial space. We’ll collect and account for your rent payments, process maintenance requests and become the point of contact for tenants’ questions, complaints and related issues.

 

Lease Management- Marketing, Screening, and Signing New Tenants

Our goal is to keep your units occupied with as little turnover as possible. Marketing and Leasing a vacant unit can prove to be very costly with independent agents, but with VPM our rates are fixed and transparent. As soon as a unit becomes available, we advertise it locally and nationally; then we screen every applicant through a rigorous process, which includes state and nationwide reports. Once an applicant is approved, the new tenant gets a detailed summary of our services, responsibilities and policies. We strive to keep the tenants informed while maintaining low-turnover and rent on-time!

 

Maintenance- Routine Inspections, Repair Service, and Emergency Line

Every property we manage is routinely inspected and cleaned. Besides the quarterly inspections to insure your investment is being maximized, we hire third-party contractors and vendors to insure you get the best price possible. Our professional maintenance crew works 24/7 to handle emergency and routine maintenance repairs. This service option may or may not be included in your management package.

 

Mortgage and Utility Payments

We find that the owner typically prefers to pay their own property bills. Whether you prefer to have owner-access to property bills or have the hands-off approach, we are ready to tailor your preferences into our management package.

 

Legal- Eviction Process

The legal and tenant eviction process can be one of the most stressful and costly aspects of property management. Hiring an attorney is just not worth the cost for many landlords, who choose to go at it alone, but having legal expertise are seldom successful. We offer a service that is rarely ever offered by a property management company, simply because it is not worth their time and effort. As a growing business, looking for the competitive edge, we will offer our services to serve the 14-day notice, Summary Process Summons and Complaint, and represent you in court if it is within our legal right to do so. We have an established base of knowledge and experience, to serve as the plaintiff successfully, and accurately. Working closely with our attorneys, we are able to provide attorney services at non-attorney costs.

 

Debt Collection

Once you find the right candidate, sign them and collect the monthly rent on a timely basis, you might assume your job is done. What happens when you face a tenant that breaks the lease and takes off? Now you have to find a way to get the rent, the cost of any damages, all while looking for a new tenant! To insure the protection of our clients, we don’t stop after court judgments, we partner with several collection agencies that will convert your delinquent tenant accounts into revenue! Our services don’t require a dime unless the accounts are recovered.

 

Resident Portal

Satisfied tenants are informed tenants. Under our management, residents at your property will enjoy access to an online resident-portal where they can make online payments, view their balance, create service requests and update their contact information. Having resident web access allows tenants the option of paying online, which is especially useful when a tenant cannot make a payment on-time. With these services, tenants tend to be well-informed and educated on our management policies and procedures, which integrate Massachusetts Law.